Last updated: February 27, 2023
Our Shipping Policy
Below are frequently asked questions in relation to shipping and outlines our shipping policy at My Herbal Apothecary.
What are your Processing Times?
Typically orders are processed and sent to the post office the same business day if ordered before 12pm, or the next business day if ordered after 12pm.
We do what we can to get all orders out the door as soon as possible so if we’re heading to town in the afternoon and it’s after 12pm, we will in all likelihood be able to get your parcel packed and out to you then also.
When Will My Order Arrive?
Delivery may generally be a 1-2 day turnaround for metropolitan suburbs, however depending on location, shipping may take between 2-14 days from confirmation of payment.
If you require your products urgently, please contact us via email and we will do our very best to get it out to you as soon as possible.
We do not currently offer express shipping.
Please note that during peak periods or as a result of COVID-19 there may be delays to Australia Post processing times.
How Much Will Shipping Cost?
My Herbal Apothecary offers flat rate shipping anywhere in Australia:
- Standard Post $9.95
- Express Post $12.95
- Complimentary (FREE) shipping for all orders over $75.00
What If I’m Not Home When My Order Arrives?
If you are not home to receive the delivery, your parcel may be left at your front door. If you agree or disagree with this, please leave instructions in the comments section of your order page to advise us on your delivery requests.
Please note, that while we can leave instructions on your parcel, we cannot control what the carrier actually does with your parcel.
Which Carrier Do You Use?
We exclusively use Australia Post.
Can I Get An Update?
Yes, of course! Our shipping updates are sent out automatically by Australia Post at the time of our registering the parcel with them. If you have not received a shipping update from Australia Post and wish to chase up your parcel, please contact us here and we’ll send you your tracking details.
Do You Ship Internationally?
Not right now, but it’s in the pipeline.
Do You Offer Local Pickup?
Yes, we do! Please contact us here (or dm us on social media) and we’ll give you a shipping discount code to use at checkout and arrange pickup.
Potential Service Interruptions
Orders may take longer to arrive due to variables outside of our control. If this is likely to happen we will post an update on this page to explain to you why and how much longer you may need to wait.
We want our products in your hot little hands as soon as possible and we will always do everything we can to ensure this happens.
Got More Questions?
Contact us here for any questions related to shipping, or any other query you might have. We are at your service!